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FAQs

Q1. What are the benefits of this upgrade?
A: The portal upgrade is built on an upgraded technology stack that provides improved stability and scalability in addition to improved reporting features.

Q2. What is the timeline of this upgrade?
A: Checkpoint has carefully planned the upgrade schedule to minimize business disruption. Your designated Checkpoint contact will reach out to you with the upgrade dates and assist you with any queries during the upgrade process.

Q3. Would I get access to this upgrade in my Sandbox? For how long?
A: Yes, sandbox (pre-prod) users will have access to evaluate for a period of 5 business days. During this period, existing users will continue to access the current portal as usual, and a select set of users will be seamlessly directed to the upgraded portal.

Q4. Would there be any constraints during the upgrade process?
A: During the short upgrade period in the sandbox, all functionalities can be exercised on the existing portal. However, it is advisable to limit the following operations:

  • Upload activities via portal (e.g., User / Sites / Metadata)
  • Usage of integration using Portal Direct Access APIs
    Please note that this advice applies only to the sandbox environment.

Q5. Would there be any downtime?
A: While the upgrade is planned to be seamless, on the day of the upgrade there will be a scheduled downtime of about 2 hours. Checkpoint has planned this during store off-business hours to minimize disruption.

Q6. Do I need to upgrade the Mobile App for the V2 Portal upgrade?
A: Yes. Upgrading to Android App v2.2.1 is mandatory to ensure seamless login to the mobile application after the V2 Portal upgrade.

Q7. What changes do I need to make to support the upgrade?
A: Checkpoint has planned to make this upgrade as seamless as possible. There are no URL changes required to access the new portal during or after the upgrade process.

All customers must upgrade the Android app to v2.2.1 to ensure users can continue to log in seamlessly to the mobile application with the upgraded portal. No additional configuration changes, including app setup, are required as part of this upgrade.

There is no impact on integrations involving the Portal Direct Access APIs, post the upgrade process.

However, SAML enabled customers need to register the new portal in their active directory. Checkpoint will reach out to you to kickstart this registration, well before the start of the upgrade process. After the upgrade, users will need to recreate any saved bookmarks in the V2 portal.

Q8. Would users need any training?
A: Since this is a technology driven portal upgrade, there is no specialized user training that is expected as the functionality and user experience remains the same.

Q9. Do I need to create or change my password?
A: User/Password remains the same

Q10. Will my user settings remain the same (User Personalization)?
A: The upgrade will retain most of the User settings except for the following:

Users will need to select the “preferred language” in the login page after the upgrade.

Please note that Checkpoint users on the current portal will not be carried forward to the upgraded platform. They will need to be created again on the upgraded portal.

Q11.Will the current bookmarks of the portal continue to work?
A: As a part of the upgrade process, existing bookmarks may not work. It is recommended that users’ re-bookmark the URLs after the upgrade.

Q12. Does my company need to take this upgrade, or can we stay on old version?
A: To better support your evolving business needs, the new portal is built on an enhanced technology platform designed to enable future capabilities and improvements. We strongly recommend upgrading to the new version to take full advantage of these benefits. Checkpoint will work closely with you to plan for the upgrade.